Weekly Update - 3/27/2020

At this time, we are adjusting schedules on a week-by-week basis. We do know that we will remain closed for regular/non-emergency appointments the week of March 30th. Thank you for your patience and understanding during this unprecedented time.

Our clinics are CLOSED effective at end of business March 16th, 2020.

After further evaluation of the COVID-19 pandemic, we have made the decision to close our clinics effective at end of business March 16th, 2020.

If you have a scheduled appointment in the immediate future, a member of our staff will contact you to reschedule.

Should you experience a dental emergency, please call your clinic and our team will evaluate your situation and determine the best course of action.

The safety of our patients, staff, and the community continues to be our top priority and we will continue monitoring the COVID-19 situation and adhere to all necessary guidelines. We will return to normal business hours as soon as it's deemed safe to do so. Continue checking this page for additional updates.

During this temporary closure, we'll have some slight adjustments to our business hours.

  • Clinics will be able to receive calls between 7:30am-4:00pm (Monday - Friday)
    • Should you need assistance after hours, please call your clinic and leave a voicemail. Someone will return your call as quickly as possible.
  • Billing will be able to receive calls between 8:00am-2:00pm (Monday - Friday)
    • Should you need assistance after hours, please call (608-661-6410) and leave a voicemail or email billing@dhamadison.com

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We Care About More Than Just Your Teeth

When it is deemed safe to open, we will continue to be conscious of high-risk individuals. The CDC recommends that high-risk individuals consider rescheduling their hygiene and non-emergency dental procedures.

High-risk is defined as:

  • Individuals age 70 and older.
  • Individuals that have serious chronic medical conditions (heart disease, diabetes, lung disease, etc.)

When we re-open, we want to assure you of the measures we take to maintain a clean and safe environment so you can receive dental care without fear or concern. We are monitoring the COVID-19 situation and all CDC guidelines very closely. Additional steps are in place to ensure our processes meet or exceed sanitation and sterilization standards of care.

When the time comes, you can visit our clinics with confidence, knowing we take additional measures to provide for the safety of our patients and our team:

  • Consistent infection control standards: thorough sterilization and disinfection of treatment rooms and instruments between each patient; proper hand hygiene, use of personal protective equipment (e.g. gloves, masks, eye-wear), respiratory hygiene / cough etiquette, sharps safety, safe injection practices (when applicable), sterile instruments and devices.
  • Infection Mitigation in common areas. This includes regularly wiping down front desk areas, furniture, door handles and the removal of magazines and children’s activity area and prize machines.
  • Preemptive patient screening: appointment rescheduling is highly encouraged for any patient experiencing symptoms of an illness; in-office patient screening for symptoms prior to receiving treatment.

We value your trust in us.

We understand your decision to visit us is personal and many factors are involved. Please know that we remain committed to the importance of your dental health, comfort and safety.

For further information:

cdc.gov/coronavirus

ada.org/virus

 

 

 

 

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